WEBSITE HOSTING, MAINTENANCE, SECURITY & CARE PLAN
Making sure your website is protected, optimized, backed up and expertly cared for.
Once your website is live, it’s not only important to protect it from malware and hacks that can take your site down and affect your Google rankings but it’s also important to keep the tools in the site updated to make sure the site is running quickly and efficiently.
Through our website maintenance/security care plan, we take on the stress of all these complexities so you can focus on and grow your business!
SO, WHAT’S IN THE PLAN?
Here’s a snapshot of the key components that make our website care plan invaluable for our clients.
WEBSITE HOSTING
Hosting is the foundation of your website. Security, performance, optimization and ease of use all depend on it. We offer premium hosting for all our clients so you don’t have to worry about a thing.
WEBSITE UPDATES
Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins are the #1 leading cause of website hacks. We take care of weekly updates for you.
MONITORING & SECURITY
We have special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine.
WEBSITE BACKUPS
Backing up your website consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred or downloaded, we offer external backups and restore points for all clients on our plans.
WEBSITE OPTIMIZATION
In order for websites to load fast, perform well and to ensure speed, the files, database and media need to be optimized. We have special tools that keep your site optimized and running smoothly along with cleaning up any and all “web gunk.”
MONTHLY REPORTING
You shouldn’t have to try to determine what’s going on via your site. We take care of that for you with an in-depth (but not overwhelming) monthly report which also highlights what we’re doing month to month on your site.
PRIORITY SUPPORT
You as a client get priority support. We’ll set up exclusive contact details for you to ping us with whenever you need an update, addition or when you have any questions and we do our best to get back with you within 24hrs on business days. P.S. It’s always sooner 😉
PERSONAL CONSULTATIONS
We’re in your corner every month and we know what’s happening on the “web side” of your business. This gives us the ability to offer strategy, new marketing ideas and conversion best practices to implement on your site which we can discuss quarterly or annually depending on your plan.
AUTO PRIVACY POLICY
EVERY website needs to have an up-to-date privacy policy which protects your site visitors traffic and activity. We do that for you with our partnership with Termaggedon; a tool that keeps your site legal with auto-updating policies that generate automatically.
WE'RE IN YOUR CORNER MONTH TO MONTH!
Additionally, all care plan clients get our reduced hourly rate!
THE RISK OF NOT HAVING YOUR SITE PROPERLY MAINTAINED
Here are just a few of the most common scenarios of unprotected sites:
WEBSITE HACK
If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.
POOR PERFORMANCE
If your website isn’t optimized, it’ll perform and load slower as times goes on affecting conversions and sales.
NO BACKUPS
If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.
SEO IMPLICATIONS
If your website isn’t maintained and optimized, Google knows and ranks sites that are digitally “alive.”
WEBSITE LEGITIMACY
If your website has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.
IT'S ALL ON YOU
By not having your website cared for monthly, everything we cover in our plan is on you and will cost you in tools, time and unneeded stress.
THE GOOD NEWS IS…WE’VE GOT YOU COVERED!
You don’t have to maintain your own website and go it alone.
We offer a perfect plan for your website so that you can rest easy and have us in your corner every month, taking care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on so choose your plan below!
CHOOSE YOUR PLAN
We want to make sure we have the perfect website care plan for your business.
STANDARD
For low active, small/medium sized sitesor $499 per year
- ✔️Standard Hosting
- ✔️Website Updates
- ✔️Monthly Website Backups
- ✔️Standard Website Optimization
- ✔️Level 1 Monitoring & Security
- ✔️Uptime Monitoring
- ✔️Monthly Reporting
- ✔️Standard Support
- Allotted monthly time for updates
- Website Review/Consult Call
- ✅Bonus: Auto-updating privacy policy
PREMIUM
For moderately active, small/medium sized sites *** MOST POPULAR ***or $999 per year
- ✔️Premium Hosting
- ✔️Website Updates
- ✔️Weekly Website Backups
- ✔️Premium Website Optimization
- ✔️Level 2 Monitoring & Security
- ✔️Uptime Monitoring
- ✔️Monthly Reporting
- ✔️Priority Support
- ✅Up to 1 hour/mo of time
- ✅Annual website review call
- ✅Bonus: Auto-updating privacy policy
ELITE
For highly active, larger/advanced sitesor $1,999 per year
- ✔️Elite Hosting
- ✔️Website Updates
- ✔️Daily Website Backups
- ✔️Elite Website Optimization
- ✔️Level 3 Monitoring & Security
- ✔️Uptime Monitoring
- ✔️Monthly Reporting
- ✔️Elite Support
- ✅Up to 3 hours/mo of time
- ✅Quarterly website review call
- ✅Bonus: Auto-updating privacy policy
A process that gets results.
Hear straight from some of our clients on how our services have helped grow their business:
“Totally happy with Markanna Solutions design for my website. We have received numerous compliments from clients. I would certainly recommend it. Friendly and professional.”
“Markanna Solutions has been fantastic, providing prompt and knowledgeable assistance whenever we’ve had questions or needed adjustments with our website. Their dedication to excellence and customer service has made the entire process smooth and enjoyable”
“Markanna Solutions took the time to ensure every detail was perfect with our website. I highly recommend their services to enhance their online presence and operational efficiency.”
FAQ’s
Some answers to the most frequently asked questions about our website care plan.
Are there cancellation fees?
Nope! Our website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂
Are there any setup fees?
If we’re building your website, there is no set up fee as long as it’s within a 90 day period!
If, after 90 days, you’d like to join our hosting/maintenance plan at any level, there is a $99 set up fee because we need to update all tools, clean up the database if it hasn’t been cleared, install our tools and backup the site among other tasks.
If we’re onboarding a website we did not design, there is a $250 setup fee as we need to do a lot of work up front to update the site, learn the tools and get it ready to be properly maintained.
Do you offer just maintenance?
We will offer to maintain the website if you have hosting elsewhere as long as the hosting company or custom server meets our requirements for properly maintaining and optimizing the site. Contact us to request a consultation and pricing for this.
What if I pass on the plan?
Our maintenance plan is not mandatory for clients but is highly recommended because of the importance of security, optimization, updates, backups, support, etc.
That said, if you choose to forego our care plan, you’re welcome to. You will, in that case, assume complete responsibility for the website updates, security, backups and other services laid out in this plan by reviewing our LIABILITY CLAUSE that releases us from any involvement if and when the website is breached, hacked or performs slowly because the lack of proper optimization.
Can I join the plan if I originally pass?
Absolutely! If you decide to come back to us after having initially passed on the plan due to the work that’s involved in order to properly maintain the site, we’ll welcome you to the plan with open arms and make sure your site is protected and cared for. See the setup fees question above for additional information about onboarding a site after 90 days.
What if I require more time than the monthly support time allows?
What if I pass on the plan and my site gets hacked?
Depending on the type of hack/breach and how long the site has been compromised, SEO rankings and blacklisting issues may take weeks or even months to resolve and in some cases will require more additional work to recover from.
Important note: We do not fixed website hacks unless the site will subsequently be added to our plan.
What if the site gets hacked or breached while on the plan?
Do you take on sites that you didn't build?
We will take on websites we didn’t build as long as they use the tools we’re familiar and comfortable (or can learn quickly) with. Additionally, the site’s hosting must be one that meets our requirements.
Do you offer price breaks for multiple sites?
Absolutely! If you choose to have us host and maintain additional sites under your account, you’ll get a 20% discount (monthly or annual) for every site you add which will be active for as long as host and maintain the sites.
Does my monthly update time roll over?
Negative on this one. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.
What's included in the monthly time?
Your monthly time (for premium or elite plans) covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc.
While we do our best to get updates done within your allotted time, if more time is required, we can do so with our hourly retainer which for you is discounted!
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp. We’re happy to do those things either via our discounted hourly rate or via a discounted and separate fixed project!
Our Guarantee:
“We truly care about each and every project and always put ourselves in the shoes of our clients. We understand the fears, confusion and apprehensionns you may have when looking for the right web designer and strive to provide the best possible web design experience.”
– Mark | Co-founder
